Return & Exchange Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help!

Returns:
– Returns are accepted within 14 days of receiving your order.
– Items must be unworn, unwashed, and in original condition with all tags attached.

Exchanges:
– If you’d like to exchange an item for a different size or design, we accept exchanges within 14 days of receiving your order.
– Items must be unworn, unwashed, and in original condition with tags still attached.
– Please contact us before sending the item back to ensure we have the correct size or design in stock.

Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We’ll replace the item or offer a full refund.

How to Start a Return or Exchange:
1. Email us at info@5asidekit.com with your order number and reason for return/exchange.
2. We’ll respond with instructions and a return address.
3. Once we receive and inspect the item, we’ll process your return, exchange, or refund within 5-7 business days.

Return/Exchange Shipping:
– Customers are responsible for the return shipping costs unless the item was defective or incorrect.
– We recommend using a trackable shipping service to ensure your return/exchange reaches us safely.

Refunds:
Refunds will be processed back to your original payment method within 5-7 business days once the return is received and inspected.

If you have any questions, don’t hesitate to reach out! We’re here to help make this process as easy as possible for you.